# Refund & Cancellation Policy (Web)

Refunds and cancellations for Chippy Tools subscriptions purchased directly on the web (non–app store).

- Canonical HTML: https://www.chippy.tools/legal/refund-policy/
- Publisher: Chippy Tools
- Language: en
- Updated: 2026-09-27

# Refund & Cancellation Policy (Web)

## Table of Contents

- - [1) Refunds](https://www.chippy.tools/legal/refund-policy/#1-refunds)
  - [2) Cancelling your subscription](https://www.chippy.tools/legal/refund-policy/#2-cancelling-your-subscription)
  - [3) Seat changes & plan changes (Teams)](https://www.chippy.tools/legal/refund-policy/#3-seat-changes--plan-changes-teams)
  - [4) Non-payment](https://www.chippy.tools/legal/refund-policy/#4-non-payment)
  - [5) Cooling-off (EU/UK, if applicable)](https://www.chippy.tools/legal/refund-policy/#5-cooling-off-euuk-if-applicable)
  - [6) App Store Subscriptions (Apple/Google)](https://www.chippy.tools/legal/refund-policy/#6-app-store-subscriptions-applegoogle)
  - [7) How to request a refund (where legally required)](https://www.chippy.tools/legal/refund-policy/#7-how-to-request-a-refund-where-legally-required)
  - [8) Consumer guarantees & mandatory rights](https://www.chippy.tools/legal/refund-policy/#8-consumer-guarantees--mandatory-rights)
  - [9) Governing law and jurisdiction](https://www.chippy.tools/legal/refund-policy/#9-governing-law-and-jurisdiction)

**Effective date:** 6 August 2025 **Company:** Peth Pty Ltd (ACN 652 727 136) trading as **Chippy Tools** (“we”, “us”, “our”). **Contact:** [Support at Chippy.Tools](mailto:support@chippy.tools)

This Policy applies to subscriptions purchased **directly on our website** (**Web Subscriptions**). If you bought through the **Apple App Store** or **Google Play**, refunds and cancellations are handled by that store (**App Store Subscriptions**)—see §6.

### 1) Refunds

- **No change-of-mind refunds** and **no prorated refunds/credits** for partial periods or unused time **unless required by law**.
- **Teams:** No refunds or credits for **unused seats** or mid-term **seat reductions** (see §3) **unless required by law**.
- If a **duplicate charge** or billing **error** occurs, email [**Support at Chippy.Tools**](mailto:support@chippy.tools) promptly; we’ll investigate and correct if confirmed.
- Where **mandatory laws** give you a right to a refund or price reduction (e.g., under the Australian Consumer Law), we will honour that right.

### 2) Cancelling your subscription

- You can cancel any time via [Chippy Tools Account Management](https://account.chippy.tools/account/subscription/cancel) or in-app/account settings.
- Cancellation takes effect **at the end of your current paid period**; access continues until then.
- **Teams:** Only the **Team Owner/Admin** can cancel a Team plan. Cancellation ends the Team plan at the period end; member removals alone **do not** cancel or trigger refunds.
- Uninstalling an app or ceasing use **does not** cancel—please use the cancellation path above.

### 3) Seat changes & plan changes (Teams)

- **Adding seats / upgrading:** May be charged **pro-rata for the remainder of the current term** or billed immediately for the next term (as shown before you confirm).
- **Removing seats / downgrading:** Takes effect **from the next renewal**. **No refunds or credits** are provided for unused time or unused seats **unless required by law**.

### 4) Non-payment

- If payment fails, we may **suspend access** (including for the entire Team) and **continue to attempt to bill** your saved payment method(s).
- Persistent non-payment may result in **termination**.

### 5) Cooling-off (EU/UK, if applicable)

If you’re entitled to a **14-day cooling-off period**, you can withdraw within 14 days unless you **requested immediate supply**, in which case charges may apply for the period used or the right may be lost once full supply begins.

### 6) App Store Subscriptions (Apple/Google)

If you subscribed via Apple or Google, please **request refunds and manage cancellations through the relevant store**. We cannot process these on your behalf.

### 7) How to request a refund (where legally required)

Email [**Support at Chippy.Tools**](mailto:support@chippy.tools) with your account email, invoice ID and reason. We may request additional information to assess your request.

### 8) Consumer guarantees & mandatory rights

Nothing in this Policy limits rights that **cannot be excluded under the Australian Consumer Law (ACL)** or other **mandatory consumer laws** that apply to you.

### 9) Governing law and jurisdiction

This Policy is governed by the **laws of Queensland, Australia**. **Except where mandatory consumer laws in your country entitle you to bring proceedings in your local courts, you and we agree that the courts of Queensland, Australia, have exclusive jurisdiction** (including courts hearing appeals).